Refund Policy

This Refund Policy explains how refunds and subscription cancellations for Untoz+ are handled. It is intended to work together with the payment provider's terms and does not limit any mandatory consumer rights.

1. Paddle Payments

Eligible Untoz+ purchases may be processed by Paddle, which acts as the merchant of record. Where Paddle processes the transaction, refund requests may be handled through the purchase receipt, subscription management portal, or Paddle's support process.

2. European Union and EEA Consumers

Consumers in the EU/EEA may have statutory withdrawal rights. Paddle's current refund policy provides a 14-day withdrawal period for applicable transactions, including the first payment under a subscription. For digital content or services, the withdrawal right may cease once access or streaming has begun where the consumer has expressly consented to immediate performance and acknowledged the loss of the withdrawal right, to the extent permitted by law.

3. Subscription Cancellation

You can cancel a subscription at any time using the available subscription management tools. Cancellation prevents future renewals and normally takes effect at the end of the current paid billing period. Cancelling a subscription does not automatically create a right to a refund for unused time unless required by applicable law or otherwise approved.

4. Technical Problems

If a persistent technical problem or material defect prevents you from accessing Untoz+ as described, contact support so we can attempt to resolve the issue. Where applicable law provides a refund or other remedy for a material defect, those rights remain available.

5. Fraud and Abuse

Refunds may be denied where there is evidence of fraud, payment abuse, repeated abusive refund requests, or other manipulation, subject always to mandatory consumer rights.

6. How to Request a Refund

Use the refund or support link in your Paddle transaction receipt or subscription management page where available. You may also contact the Untoz+ support team through the contact options provided on the website. Include the email address used for the purchase and relevant transaction details so the request can be located.

7. Refund Processing

Approved refunds are generally returned to the original payment method where possible. Processing times may depend on the payment provider and the customer's bank or card issuer.

8. Changes to This Policy

We may update this Policy when our payment arrangements, service, or legal obligations change. The version applicable to a transaction is the version in effect at the relevant time, subject to mandatory law.